What is wrong with the website?? My login often doesn't work for days and calling doesn't help. Thanks for the gaslighting.

The login doesn't work on any browser, I just keep getting messages about how it's not available or my information isn't available, for days at a time. It's a ridiculous waste of time.  And I called and spent 30 minutes waiting just to be told nothing is wrong and I was sent to someone else but it just sent me to the main menu so I hung up.  This has happened multiple times over the years.  What is going on?  And it's really hard to find anywhere to message anyone.