Information for Members Impacted by Severe Weather

Recovering from a natural disaster is never easy. We're here to help our members who have been impacted by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you've been affected by a natural disaster, we can help you:

  • Understand your benefits
  • Find a doctor, hospital or dialysis center
  • Refill prescription medications if you have Prime Therapeutics
  • Coordinate or transition your care


If you don't have your BCBSTX member ID card, call the Customer Service number for your plan:

HMO Blue Texas 1-877-299-2377
Employer-based Insurance 1-800-521-2227
Individual and Family Insurance (If you bought your insurance through BCBSTX, and agent or the Health Insurance Marketplace) 1-888-697-0683
Medicare Supplement 1-800-654-9390
STAR Kids 1-877-688-1811 (TTY 7-1-1)
CHIP and STAR 1-888-657-6061 (TTY 7-1-1)
National Blue Cross Blue Shield Global® Core program access 1-800-810-BLUE (2583)


  • For emergencies, call 911 or go directly to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSTX member ID card when you get care.
  • If you don't have your ID card, call Customer Service or print a temporary card from Blue Access for MembersSM.

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Blue Access for Members (BAM)

LOG IN if you are a member or REGISTER today to become a Blue Access member. (Enlace en Ingles)