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I would like to know how I start on filing a complaint for your customer service rep? I always have issues when contacting your customer service thru the provider line. They either hang up on you or be rude.
I spoke today with a provider customer service rep named Adam with ref # 92712357 who is extremely rude. I am not sure what is going on with your customer service but you guys have the worst customer service ever!
I just had a similar experience with a rep by the name of Jacqueline. She works in the claims department.