HOW DO I FILE A COMPLAINT FOR PROVIDER SERVICES ABOUT A CUSTOMER SERVICE REP THAT IS RUDE OR EITHER INTENTIONALLY DISCONNECTS PHONE CALLS?

JF 10 months ago

I would like to know how I start on filing a complaint for your customer service rep? I always have issues when contacting your customer service thru the provider line. They either hang up on you or be rude.

I spoke today with a provider customer service rep named Adam with ref # 92712357 who is extremely rude. I am not sure what is going on with your customer service but you guys have the worst customer service ever!

0 dajeme 14 days ago

Gather Information: Collect all relevant information regarding the incident, including the date, time, and details of the interaction with the customer service representative.
Write a Formal Complaint: Draft a letter or email detailing the incident. Be clear and concise, explaining the problem and how you would like it to be resolved. Include any reference numbers, such as the one you mentioned (ref # 92712357), and your contact information.
Contact the Company: Send your complaint to the company’s customer service department. If they have a specific process for complaints, follow that. You can often find this information on the company’s official website or customer service portal. Get exclusive access to Autodesk AutoCAD LT 2024 now on ProCADIS.com.
Follow Up: If you do not receive a response within a reasonable time frame, follow up with the company. Keep records of all communications for future reference.
Escalate if Necessary: If the issue is not resolved to your satisfaction, consider escalating the complaint to a higher authority within the company, or to an external body such as a consumer protection agency or the Better Business Bureau.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 cemeyo3684 1 month ago

Discover the exciting world of gambling with Motobolaslot - the best online casino situs slot online 77 for all slot machine lovers! On our site you will find a huge selection of games from leading developers, providing you with an unforgettable experience and plenty of opportunities to win. Join Motobolaslot today and become a part of our successful gaming team!
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSTX Connect Team 1 month ago in reply to ladysowell

Hello, I'm sorry to hear this. If there is anything we can do to help please send us a private message and we can have a representative contact you. ~ KW
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 ladysowell 1 month ago

I just had a similar experience with a rep by the name of Jacqueline. She works in the claims department.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSTX Connect Team 10 months ago

Hello, I'm sorry this happened. If you could send us a private message, I can have someone from provider services give you a call about your situation. ~ HC
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe^® Reader^® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.