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Need a Document Uploaded to my Application, Customer Service Says They Can't See It

Is there any way to upload this document to my application? Customer service representatives keep saying they cannot see this document. I uploaded it on the HealthSherpa page where I originally began applying on 11-30-24. They keep telling me they can't see it. They have also asked me to fax it, but of course I don't have a fax machine. Is there any possible way someone can add this to my health insurance application so that I can be covered?

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

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