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Home » Questions And Answers » copay is zero for telehealth but when i try to use the service my information cannot be verified OR there is a charge?!?!!?

copay is zero for telehealth but when i try to use the service my information cannot be verified OR there is a charge?!?!!?

whatadiva

my copay is ZERO for medical and behavioural health

so why is MDLIVE showing a charge in order for me to utilize their telehealth services???

I have tried to be on the phone with BOTH, but no one seems to know what to do.

MDLIVE is not able to VERIFY my insurance!!!!!

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