Frequently Asked Questions

Answers to questions
we get asked the most.


Log in to our community to ask questions, rate articles, comment and more.


Home » Questions And Answers » I am a new member and have not received my card yet, what is my id #and Group #

I am a new member and have not received my card yet, what is my id #and Group #

valval2016

I am a new member and have not received my card yet, what is my id #and Group #

Parents
  • 0

    Here is the predicament I am in.

    I enrolled on ACA Healthcare.gov for BCBSTX HMO plan over the weekend, and even made my first payment.

    The first email I get from BCBS was yesterday and was like a warning email saying that my PCP is missing and I need to select within 5 days or one will assigned. I am really confused.

    The best part is I receive a Welcome email from BCBS today but the email is useless as it has no information about Member ID or Group Id to create an account.

    The MAIN ISSUE is  I don't have any way to log into account to select a PCP, since I don't have any member info to create an account. 

    Appreciate some help from BCBS or someone who has gone thru this, as already two days passed by since I paid and got the welcome email. Thanks!

    P.S. There is no place to send a private message. I searched if there was an customer service email but I could not find one. All the emails I received had "NoReply" email addresses on them. 

Reply
  • 0

    Here is the predicament I am in.

    I enrolled on ACA Healthcare.gov for BCBSTX HMO plan over the weekend, and even made my first payment.

    The first email I get from BCBS was yesterday and was like a warning email saying that my PCP is missing and I need to select within 5 days or one will assigned. I am really confused.

    The best part is I receive a Welcome email from BCBS today but the email is useless as it has no information about Member ID or Group Id to create an account.

    The MAIN ISSUE is  I don't have any way to log into account to select a PCP, since I don't have any member info to create an account. 

    Appreciate some help from BCBS or someone who has gone thru this, as already two days passed by since I paid and got the welcome email. Thanks!

    P.S. There is no place to send a private message. I searched if there was an customer service email but I could not find one. All the emails I received had "NoReply" email addresses on them. 

Children

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Verint is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Texas.

leaving site icon File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

leaving site icon You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Verint