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Home » Questions And Answers » I am a new member and have not received my card yet, what is my id #and Group #

I am a new member and have not received my card yet, what is my id #and Group #

valval2016

I am a new member and have not received my card yet, what is my id #and Group #

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  • 0

    Here is the predicament I am in.

    I enrolled on ACA Healthcare.gov for BCBSTX HMO plan over the weekend, and even made my first payment.

    The first email I get from BCBS was yesterday and was like a warning email saying that my PCP is missing and I need to select within 5 days or one will assigned. I am really confused.

    The best part is I receive a Welcome email from BCBS today but the email is useless as it has no information about Member ID or Group Id to create an account.

    The MAIN ISSUE is  I don't have any way to log into account to select a PCP, since I don't have any member info to create an account. 

    Appreciate some help from BCBS or someone who has gone thru this, as already two days passed by since I paid and got the welcome email. Thanks!

    P.S. There is no place to send a private message. I searched if there was an customer service email but I could not find one. All the emails I received had "NoReply" email addresses on them. 

  • 0 in reply to Kumar007

    Hello, In order to help you with this, we will need you to send a private message. You can send a private message by clicking on the blue private message box located either to the right of this message or at the bottom of the page. ~ HC

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