Provider complaint

dickcarl@dickcarlson.com over 7 years ago

I would like to file a complaint about a doctor who is a BCBS provider. Is there a form on your website, or an email/snailmail address?

Top Replies

ANGELA BURCHETT over 6 years ago +1

I am one of your providers and have called your company to get some assistance with a claim that was incorrectly denied. Your representative Sarah and your supervisor Liz L. were so incredibly rude to…
BCBSTX Connect Team 7 months ago in reply to swaters22 +1

Hello, If you'd like to send us a private message we can ask our provider services team to assist you with this. ~ KW
BCBSTX Connect Team 7 months ago in reply to swaters22 +1

Hello, We have responded to your private message. ~ KW

Parents

0 swaters22 7 months ago

We handled several of your provider billing and I'm trying to get serval claims sent back for manual pricing. I've called 4 times, and each rep doesn't know anything about NSA or QPA. Who's training these people? Clearly on the provider claim summary it shows BCBS of TX didn't allow anything, yet they keep telling us to file an IDR. Which we unable to do because nothing was priced. How are we going to negotiate a $0.00 amount? Make it make sense. Can someone train all these reps about manual pricing? This is only an issue with BCBS of TX reps and if the patient has a host plan in TX.
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0 BCBSTX Connect Team 7 months ago in reply to swaters22

Hello, If you'd like to send us a private message we can ask our provider services team to assist you with this. ~ KW
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0 BCBSTX Connect Team 7 months ago in reply to swaters22

Hello, If you'd like to send us a private message we can ask our provider services team to assist you with this. ~ KW
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