Answers to questionswe get asked the most.
Log in to our community to ask questions, rate articles, comment and more.
For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
I'm going through the EXACT same issue... very frustrating! They keep telling me to wait for a phone call from the escalated IT ticket person but I haven't heard anything yet and there's "no way" to contact them or find out what's up.
Have you had this issue resolved
Same thing....nothing at all has been resolved