For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
I'm going through the EXACT same issue... very frustrating! They keep telling me to wait for a phone call from the escalated IT ticket person but I haven't heard anything yet and there's "no way" to contact them or find out what's up.
Same thing....nothing at all has been resolved
No one has gotten back to be on this. I still cannot access my account.
Nope. No one has called me back and every time I call, they say they're working on it. SO frustrating. Have you?
Have you had this issue resolved
I have yet to have the issue fixed and we are going onto month 4 with no solution....every few weeks I complain and am told they are looking into it....if your issue gets solved please let me know
Hi Suzy, We have received your private message and will be responding to you there. ~ Kayla
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