For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
I'm going through the EXACT same issue... very frustrating! They keep telling me to wait for a phone call from the escalated IT ticket person but I haven't heard anything yet and there's "no way" to contact them or find out what's up.
I have yet to have the issue fixed and we are going onto month 4 with no solution....every few weeks I complain and am told they are looking into it....if your issue gets solved please let me know
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