MEMBER NOT FOUND

For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.

Parents
  • Both my husband and I have been having this issue with both of our accounts. And both of us have called BCBS, gotten it fixed, and it STILL doesn't work. I have cancer and am raising two children with autism, so I really need to be able to check our claims on a constant basis. The website has worked fine for years, and all of a sudden, it's horrible. Come ON BlueCross. This is ridiculous!!

Reply
  • Both my husband and I have been having this issue with both of our accounts. And both of us have called BCBS, gotten it fixed, and it STILL doesn't work. I have cancer and am raising two children with autism, so I really need to be able to check our claims on a constant basis. The website has worked fine for years, and all of a sudden, it's horrible. Come ON BlueCross. This is ridiculous!!

Children
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