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For approx 2 months I have been receiving the error message "member not found" while attempting to log in. I have changed passwords and logins, re registered, tried different browsers and after 5 seperate phone calls to help center, the has not been fixed. I have been told every time that my issues would be forwarded up to IT which has not reached out or fixed issue. I curious if anyone else has experienced this issue.
Hi Suzy, We have received your private message and will be responding to you there. ~ Kayla
I'm going through the EXACT same issue... very frustrating! They keep telling me to wait for a phone call from the escalated IT ticket person but I haven't heard anything yet and there's "no way" to contact them or find out what's up.
Hello, I'm sorry you've had trouble with this. This has been an ongoing issue with several members. If you could send us a private message I can have someone look into this for you. ~ Heather