Survey Says...

Survey Says...

If you are a member, you may get the Consumer Assessment of Healthcare Providers (CAHPS) survey in the mail. The CAHPS survey is delivered March through June each year to get insight about your experiences over the past six months. 

The survey asks members to rate the health plan, the health plan quality, and the drug plan, as well as provide feedback in several areas including 

  • Getting needed care  
  • Getting appointments and care quickly  
  • Doctors who communicate well (reported to contracts - not reported to consumers)  
  • Customer service  
  • Getting needed prescription drugs (MAPD and PDP)  
  • Care coordination 

Members are chosen to participate at randomTo be eligible to participate if selected, you must meet some criteria, including being enrolled in a Medicare Advantage plan or a Prescription Drug plan for at least six months. If selected, you will first receive a pre-notification letter and then the survey will mail separately the following week. If your completed survey is not received, you may also receive a follow-up mailing, inclusive of the survey.   

Your responses help us to know what we're doing well and how we can serve you better. If selected, please complete the survey. Your feedback is appreciated. And remember – if you have questions or problems at any time, call the Customer Service phone number on the back of your member ID card. We'll be happy to help you! 

Important Plan Information


  • Hi Strick, You can contact customer service at the number on your ID card and they can take a look at why you've received this bill.  ~ Kayla

  • Had back surgery at Mem Herman MC in Houston in Feb., 2018.  Today in May 2019  I received their statement for $1000 for coverage you disallowed under my Supplemental.    I have no prior knowledge of this nor any info as to why you disallowed.   Meanwhile I recall last year BCBSTX had over one billion USD’s in reserves.    Otherwise Supplemental has been fine.  In my 4 yrs of retirement, you have discontinued RX coverage on 50 pc of my drugs, both statins, which I have replaced via a doctor’s visit with pseudo genetics.  A costly nuisance in time.   All my doctor friends tell me they prefer dealing with United Healthcare the best.  Hmmmm.

  • I am a BCBSFL retiree living in Texas.  Florida Blue gives me a partial reimbursement of the cost of my Medicare supplement provided that I buy it from BCBSTX.  I currently have Plan F.  I recently priced the plan with another company and was shocked to find it more than $50 per month less from the other company (USAA).  Considering the plan is exactly the same no matter who I buy it from, how do you justify your price?