Survey Says...

Survey Says...

As a Medicare Advantage beneficiary, you may be selected to participate in the Health Outcomes Survey (HOS).

The survey is conducted by the Centers for Medicare and Medicaid (CMS) on an annual basis and has the purpose of gathering information related to your care.  A random sample of members is selected to participate in the survey; two years later the same members receive a follow-up survey.

The survey includes questions related to physical and mental health, as well as:

  • Management of urinary incontinence
  • Physical activity in older adults
  • Management of the risk for falls

Your responses to this survey help us better understand and address your health needs.

Eligible members must meet some criteria, including being enrolled in a Medicare Advantage plan or a Prescription Drug plan for at least six months. If you choose to join our survey, you will first receive a pre-notification letter and then the survey will mail separately the following week. You may also receive a follow-up mailing, inclusive of the survey, if you don’t complete the first one. 

If you receive the mail-in survey or get a phone call, please complete it. Your feedback is appreciated.

Important Plan Information 

Originally published 4/23/2019; Revised 2021

  • Hi Strick, You can contact customer service at the number on your ID card and they can take a look at why you've received this bill.  ~ Kayla

  • Had back surgery at Mem Herman MC in Houston in Feb., 2018.  Today in May 2019  I received their statement for $1000 for coverage you disallowed under my Supplemental.    I have no prior knowledge of this nor any info as to why you disallowed.   Meanwhile I recall last year BCBSTX had over one billion USD’s in reserves.    Otherwise Supplemental has been fine.  In my 4 yrs of retirement, you have discontinued RX coverage on 50 pc of my drugs, both statins, which I have replaced via a doctor’s visit with pseudo genetics.  A costly nuisance in time.   All my doctor friends tell me they prefer dealing with United Healthcare the best.  Hmmmm.

  • I am a BCBSFL retiree living in Texas.  Florida Blue gives me a partial reimbursement of the cost of my Medicare supplement provided that I buy it from BCBSTX.  I currently have Plan F.  I recently priced the plan with another company and was shocked to find it more than $50 per month less from the other company (USAA).  Considering the plan is exactly the same no matter who I buy it from, how do you justify your price?