Having Trouble Setting Up Your Premium Payments?

We encourage members to make payments by electronic funds transfer and to set up monthly premium payments using Auto Bill Pay electronic funds transfers.

When you’re first getting started, using electronic funds transfer helps us process your enrollment quickly. And throughout the plan year, auto payments help make sure your payments are on time without you having to worry about it. Using auto bill pay lowers your risk of losing coverage due to nonpayment of monthly premiums.

Our member payment portal experience is designed for quick and easy use. But what can you do if you’re having trouble getting your payments set up? Here are a few common issues and tips that may help you fix them.

If your payment set-up is not going through:

• Recheck for errors. Typos often happen with both number and letter entries. And autocorrect may sneak in an incorrect spelling before you copy and paste.
• Try a different payment method. Using a different credit card or bank account may help. Banking institutions can have system outages that keep your payment method from going through. And sometimes other electronic bills come through sooner or later than expected, keeping your payment set up from going through.

If your payment is not appearing on your bank statement:
Check the auto bill pay specifics:

• Double check the date of your first auto draft or the next date of the auto draft.
• Look to see where your payment is in the process during the end of the month draft (see status indicator).
• Remember that it can take up to 24 hours for the bank to show the draft in your account.

If you’ve checked for these common issues and are still having trouble, call the number on your member ID card. A customer service representative will be happy to help you complete the process.