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Home » Questions And Answers » HOW DO I FILE A COMPLAINT FOR PROVIDER SERVICES ABOUT A CUSTOMER SERVICE REP THAT IS RUDE OR EITHER INTENTIONALLY DISCONNECTS PHONE CALLS?

HOW DO I FILE A COMPLAINT FOR PROVIDER SERVICES ABOUT A CUSTOMER SERVICE REP THAT IS RUDE OR EITHER INTENTIONALLY DISCONNECTS PHONE CALLS?

JF

I would like to know how I start on filing a complaint for your customer service rep? I always have issues when contacting your customer service thru the provider line. They either hang up on you or be rude.

I spoke today with a provider customer service rep named Adam with ref # 92712357 who is extremely rude. I am not sure what is going on with your customer service but you guys have the worst customer service ever!

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    I am beyond frustrated with Blue Cross Blue Shield. I am a nurse that has to stay in contact with this company regarding patient prior authorizations. They have made is so hard to get someone on the phone for issues that can't be resolved via Availity or by speaking with an automated system. This causes constant delays in care and it is not fair to the patients. This is an ongoing issue. I spend so much time on the phone to no avail. How are these people still in business and functioning? It should not be this complicated. 

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  • 0

    I am beyond frustrated with Blue Cross Blue Shield. I am a nurse that has to stay in contact with this company regarding patient prior authorizations. They have made is so hard to get someone on the phone for issues that can't be resolved via Availity or by speaking with an automated system. This causes constant delays in care and it is not fair to the patients. This is an ongoing issue. I spend so much time on the phone to no avail. How are these people still in business and functioning? It should not be this complicated. 

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