HOW DO I FILE A COMPLAINT FOR PROVIDER SERVICES ABOUT A CUSTOMER SERVICE REP THAT IS RUDE OR EITHER INTENTIONALLY DISCONNECTS PHONE CALLS?

I am beyond frustrated with Blue Cross Blue Shield. I am a nurse that has to stay in contact with this company regarding patient prior authorizations. They have made is so hard to get someone on the phone for issues that can't be resolved via Availity or by speaking with an automated system. This causes constant delays in care and it is not fair to the patients. This is an ongoing issue. I spend so much time on the phone to no avail. How are these people still in business and functioning? It should not be this complicated. 

I could not have said this better myself.  BCBS is a nightmare to work with as a provider.  They will not return calls or emails. If they respond to a case number they wont answer the question asked and then close out the case. So now you create a new case and wait and wait and wait.  There is no other company that could have this bad of provider service and still make it as a company.

I could not have said this better myself.  BCBS is a nightmare to work with as a provider.  They will not return calls or emails. If they respond to a case number they wont answer the question asked and then close out the case. So now you create a new case and wait and wait and wait.  There is no other company that could have this bad of provider service and still make it as a company.