• Trying to create on online account and it is the same error. Not one employee in our entire company can not create an account, please advise.

    The message reads: The personal information you have entered does not match any member in our records. Please verify your entry and try again. If you believe you have reached this message by mistake, please contact the Internet Help Desk at 1-888-706…

  • RE: Vasectomy coverage

    Hello, You can contact customer service at the number on your ID card or through the Message Center on your Blue Access for Members account and they can check on this coverage for you. ~ Kayla

  • Get The Most From Your Medicare Advantage Plan

    The video spotlights Blue Cross and Blue Shield Medicare Advantage Plans and inspires members to use its many benefits and services, including help to set up medical appointments and to find specialists, prescription drug coverage, zero-dollar preventive…
    • https://players.brightcove.net/1084781253001/loG3xK6Dg_default/index.html?videoId=6113472484001
    • View
  • Medicare and Planning for Your Family

    Medicare and Planning for Your Family

    Do you plan on clocking out when you turn 65? Sailing to exotic shores? Launching your own business or just kicking back in an easy chair? It’s time to think about your Medicare options. And if you have others covered by your plan, you’ll need to know…

  • RE: Where can I find my policy number and group number?

    Hi Jwinfree, You can sign in to your Blue Access for Members account on our website, www.bcbstx.com , and view your plan information under the My Coverage tab. If you have not created an account yet you can do so by clicking Sign Up or Log In and then…

  • How Do I Update My Personal Information for My Health Plan?

    Do you need to update your personal information for your health plan? If your address or other information has changed, you should. The way you originally enrolled in your health plan matters when it comes to updating your personal information. If…
  • What Is a Health Insurance Claim?

    What Is a Health Insurance Claim?

    We’ve all done it. Shown or uploaded our member ID card when filling out insurance forms in the doctor’s office or through an online portal. Your doctor’s office needs these details so they can file a claim. A claim is a bill your doctor and other health…

  • What Does “in-network” Mean?

    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBTX member. Find more Health Care One…
    • https://players.brightcove.net/1084781253001/loG3xK6Dg_default/index.html?videoId=5828419884001
    • View
  • Supporting Someone with a Mental Health Condition

    Supporting Someone with a Mental Health Condition

    Anyone can experience a mental health condition. And if they do, friends and family can make a big difference in their recovery. Mental health conditions are common — more than 1 in 5 adults are affected. Mental health conditions are health issues that…

  • Cómo cambiar tu médico de cabecera o grupo de médicos

    Es importante que consultes tu cuenta protegida en Blue Access for Members SM para asegurarte de que tu prestador de atención primaria (PCP, en inglés) o grupo médico estén actualizados. ¿Cómo puedo cambiar mi PCP o grupo médico? Puedes cambiar tu…

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