New Member? 3 Steps to Using Your Health Insurance

New Member? 3 Steps to Using Your Health Insurance

Did you recently sign up for one of our health insurance plans? If so, you may be thinking, “So what happens now?”

We want to make sure using your new health insurance plan is as easy as possible. That’s why we’ve created this step-by-step guide to help you start using all the benefits of being a Blue Cross and Blue Shield of Texas (BCBSTX) member.

 Step 1: Look out for new member information

After you enroll in a health insurance plan you should receive the following:

  • Welcome Letter – You will get a letter from us soon after you enroll with proof that your application is complete. Keep it handy until you get your benefit information from us.
  • Phone call – You will get a call to confirm your information and welcome you to BCBSTX.
  • Member ID CardYour member ID card  will be mailed to your home not long after your application is approved. It will have your member number, information on your plan, copays and how to contact us. Make sure you keep it on hand and show it to your doctor and pharmacist so they can update their records.
  • Policy Kit – You will get your policy kit either by mail or email, depending on what you asked for in your application. Your policy kit will outline your plan’s benefits so you know what is covered.

Step 2: Activate your coverage

  • Pay your first bill - Your benefits will not be active until you make your first premium payment. Once you’ve paid, you can start using your insurance benefits on the first effective date of your plan printed on your member ID card. Learn about the many ways you can make a payment.
  • Set up your online account – Once you have your member ID card, you can register for Blue Access for MembersSM -our secure website  where you can access claims information and coverage details, order a replacement ID card, find a doctor in your network and more. You can also access Blue Access for Members on the go through our BCBSTX app. Download the app here!

Step 3: Use your benefits!

Have questions?

  • Call the number on the back of your member ID card
  • Send us a secure message through Blue Access for Members
  • Send us a private message through Connect
  • Send us private message on Facebook  or tweet @bcbstx

Comment below! Just remember: never share your private info in a public comment.

Most recent update: 1/22/2018