Provider complaint

dickcarl@dickcarlson.com over 7 years ago

I would like to file a complaint about a doctor who is a BCBS provider. Is there a form on your website, or an email/snailmail address?

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ANGELA BURCHETT over 6 years ago +1

I am one of your providers and have called your company to get some assistance with a claim that was incorrectly denied. Your representative Sarah and your supervisor Liz L. were so incredibly rude to…
BCBSTX Connect Team 7 months ago in reply to swaters22 +1

Hello, If you'd like to send us a private message we can ask our provider services team to assist you with this. ~ KW
BCBSTX Connect Team 7 months ago in reply to swaters22 +1

Hello, We have responded to your private message. ~ KW

0 kristinmw over 5 years ago in reply to BCBSTX Connect Team

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0 BCBSTX Connect Team over 6 years ago in reply to ANGELA BURCHETT

Hi Angela, I'm so sorry to hear this. If you'd like to send us a private message I can have someone in our provider services area contact you to assist. ~ KW
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0 ANGELA BURCHETT over 6 years ago

I am one of your providers and have called your company to get some assistance with a claim that was incorrectly denied. Your representative Sarah and your supervisor Liz L. were so incredibly rude to me that I am currently filing an report against them with TEXAS DEPARTMENT OF INSURANCE. I worked for BCBSTSX for over 8 years and I have NEVER heard ANY OF YOUR EMPLOYEES be so incredible hateful to one of your providers. Keeping in mind, if you didn't have providers, you would be out of business. I will make sure to speak with a higher up manager TODAY BEFORE THE END OF DAY. THIS IS INCREDIBLY UNACCEPTABLE.
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0 BCBSTX Connect Team over 7 years ago in reply to jetmech471

Hi Jetmech471, You can contact our fraud department at 800-543-0867 to report this. ~ Kayla
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0 jetmech471 over 7 years ago

I am receiving medical bills from a provider for services that I was not seen for and need to file a complaint.
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0 BCBSTX Connect Team over 7 years ago in reply to sgardner

Hello sgardner .You can send us a private message with the complaint and we can get it to the appropriate area for review. Make sure to provide as much detail in the message you send so we can have a good understanding of what happened. - See more at: connect.bcbstx.com/.../435
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0 sgardner over 7 years ago

I'd like to make a complaint about one of your review nurses. She was extremely rude with me and kept speaking over me. She sounded like she was eating food when we spoke and she had a dog barking over her in the background of the phone call. She was completely unprofessional and I would say extremely unfriendly. Is there somewhere I can make this complaint formally?
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0 BCBSTX Connect Team over 7 years ago in reply to Ben Cooper

Ben, If you click on our blue hyper-linked name it will take you to a page with a blue button that says Connect; you can click on that and a drop-down menu will give you the option to send a private message. ~ Kayla
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0 Ben Cooper over 7 years ago in reply to BCBSTX Connect Team

Ok, where can i send a Private detailed message?
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0 BCBSTX Connect Team over 7 years ago

Hello Ben. You can send us a private message with the complaint and we can get it to the appropriate area for review. Make sure to provide as much detail in the message you send so we can have a good understanding of what happened. - Renee
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