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Paperless EOBs

How do I get claims status without paper statements?

Simple! View your Explanation of Benefit (EOB) documents online through Blue Access for Membersâ„  (BAM ), our secure site for tracking your health care information.

Instead of a paper statement, you can choose to get an email or text alert when your claim has been processed. You’ll be free to access your claims status online quicker than with paper statements, anytime and anywhere – even from your smartphone or tablet.

In addition to being green and using less paper, this lowers your risk for identity theft and health insurance fraud.

Go paperless in 3 steps:

  1. Log in to BAM.
  2. Under Quick Links, click “stop receiving paper statements.”
  3. Check the box to “Turn off paper statements.” Choose alert preferences to receive text or email notifications.

Additional FAQs
Overwhelmed by the thought of going paperless? We understand. Below are answers to some common questions.

Q: How will I know my claim has been finalized?
A: You’ll get an email or text notification when your statement is ready to view online, usually within 21 days.

Q: What if I like to keep paper copies for my records?
A: All statements are printable. We’ll be your online file cabinet and store your statements for 18 months. You can view, save and print them whenever you like.

Q: Is my information safe online?
A: Yes. We use the latest technology to protect your private information. With BAM, your information is totally secured behind firewalls. 

Q: What if I want to opt back in?
A: You have total control. Switching back to paper statements is as easy as updating your Settings / Preferences in BAM.

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