Paperless EOBs

How do I get claims status without paper statements?

It’s easy! You can view your Explanation of Benefits documents online through your secure member account. Be sure to have your member ID card handy when you register.

You can access your account any time by downloading our free BCBSTX App. The BCBSTX App is available in English and Spanish for iPhone and Android users. Download it from the Apple App Store  or Google Play.  Or you can register for Blue Access for Members^SM to access your secure account.

After logging in to your account, you can choose to “go paperless.”

1. Go to Account Settings.
2. Make sure you have added your email address and mobile number under Contact Information.
3. Select Plan Notifications or Notification Preferences.
4. Opt-in to Go Paperless.
5. Choose Email and/or Text notifications.

Frequently Asked Questions
Overwhelmed by the thought of going paperless? We understand. Check out these answers to some common questions.

Q: How will I know my claim has been finalized?
A: You'll get an email or text notification when you can view your statement online.

Q: What if I like to keep paper copies for my records?
A: Let us be your file cabinet. Statements are kept online for 18 months. During that time, you can view, save and print your statements whenever you like. If it’s been more than 18 months, call us at the number on your ID card to request a copy.

Q: Is my information safe online?
A: Yes. We use the latest technology to maintain the privacy of your information. Your information is available through your Blue Access for Members account, secured behind firewalls.

Q: What if I want to opt back in?
A: You have total control. Switching back is as easy as updating your preferences in the BCBSTX App or Blue Access for Members account.

Originally published 8/26/2014; Revised 2016, 2017, 2018, 2021, 2024, 2025