Paperless EOBs

How do I get claims status without paper statements?

It’s easy! You can view your Explanation of Benefit documents online. To do so, select "go paperless" via our Universal Preference Page. You can request an email or text alert instead of a paper statement when a claim is processed. You’re free to access your claims status online anytime and anywhere — even from your smartphone or tablet.  In addition to using less paper, you also help lower your chance of identity theft and health insurance fraud.

Follow these simple steps to go paperless:

1. Go to the Communications Page.
2. Input your information and then click "Find Your Account." (Have your ID card handy)
3. Click on your preferred email address, select "go paperless" and then hit "Save."

Frequently Asked Questions
Overwhelmed by the thought of going paperless? We understand. Check out these answers to some common questions.

Q: How will I know my claim has been finalized?
A: You'll get an email or text notification when you can view your statement online.

Q: What if I like to keep paper copies for my records?
A: Let us be your file cabinet. Statements are kept online for 18 months. During that time, you can view, save and print your statements whenever you like. If it’s been more than 18 months, call us at the number on your ID card to request a copy.

Q: Is my information safe online?
A: Yes. We use the latest technology to maintain the privacy of your information. Your information is available through your Blue Access for Members^SM account, secured behind firewalls.

Q: What if I want to opt back in?
A: You have total control. Switching back is as easy as updating your preferences.

Originally published 8/26/2014; Revised 2016, 2017, 2018, 2021, 2024