Blue Access for Members Hotline

Blue Access for Members^SM (BAM^SM) has features to help you make the most of your health benefits! Our secure member portal lets you: 

• Check the status of your claim and claim history
• Confirm the family members who are covered under your plan
• View and print an  Explanation of Benefits (EOB) statement for claims within the last 18 months
• Find a doctor or hospital in your plan’s network
• Set your email and text alert preferences for notifications
• Request a new or replacement member ID card, or print a temporary one

If you have trouble with sign up or log in, we can help.

Have a technical question?
If you can’t register or log in to Blue Access for Members, call:

• The customer service number on your member ID card

Representatives are available 24 hours a day, 7 days a week.

Need to know more about your benefits or a claim?
If you have questions about the information in your Blue Access for Members account, such as benefits or claims information, you can:

• Call the Customer Service number on your member ID card
• Send us a private message through the BAM “Message Center”
• Use the private message feature on Connect Community or Facebook 
• Talk with us via Web Chat

Have other questions?
Here are some resources to help you navigate other popular areas of interest.

• FAQ
• Using Health Insurance
• Customer Service
• Open Enrollment

Originally published 7/20/2015; Revised 2016, 2018, 2020, 2023