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  • How Do I Use My Health Plan ID Card?

    How Do I Use My Health Plan ID Card?

    Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
    • 1174 Views
  • Understanding Health Plans and Costs

    Understanding Health Plans and Costs

    Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
    • 6798 Views
  • What Do I Do If I Have Issues With My Claim?

    What Do I Do If I Have Issues With My Claim?

    Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos.
    • 1130 Views
  • What Is a Health Savings Account and How Is It Used?

    What Is a Health Savings Account and How Is It Used?

    Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
    • 1418 Views
  • Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill ....
    • 2201 Views
  • What Is a Flexible Spending Account?

    What Is a Flexible Spending Account?

    Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts. Find more Health Care One...
    • 1265 Views
  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 1026 Views
  • What Does “in-network” Mean?

    What Does “in-network” Mean?

    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBTX member. Find more Health Care...
    • 1917 Views
  • Do I Need a Referral to See a Specialist?

    Do I Need a Referral to See a Specialist?

    Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process . Find more Health Care...
    • 2497 Views
  • Coverage While Traveling

    Coverage While Traveling

    We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
    • 2333 Views
  • Where Can I Go If I Have Questions About My Health Coverage?

    Where Can I Go If I Have Questions About My Health Coverage?

    Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
    • 2987 Views
  • How Do Prescription Drug Lists Work?

    How Do Prescription Drug Lists Work?

    Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos. Originally...
    • 4358 Views
  • How Can I Save Money on Prescriptions?

    How Can I Save Money on Prescriptions?

    Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions. Find more Health Care One-to-One videos. Originally...
    • 1141 Views
  • What is Connect?

    What is Connect?

    During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to comment...
    • 1548 Views
  • How Do I Update my Communication Preferences?

    How Do I Update my Communication Preferences?

    Victor gets communications from Blue Cross and Blue Shield of Texas that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
    • 1123 Views

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