• Fraud, Waste and Abuse in the Health Care Industry

    Fraud, Waste and Abuse in the Health Care Industry

    December 17, 2020
    Health care fraud accounts for 3-10% of the trillions spent on health care in the U.S. In fact, fraud, waste and abuse costs the health care industry and consumers $350 billion a year, and that number is rising. Find out how fraud, waste and abuse...
    • 859 Views
  • How Do I Pay My Premium?

    How Do I Pay My Premium?

    December 11, 2020
    For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage. Find more Health Care One-to-One videos.
    • 2410 Views
  • How Do I Use My Health Plan ID Card?

    How Do I Use My Health Plan ID Card?

    December 11, 2020
    Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one. Find more Health Care One-to-One videos.
    • 645 Views
  • How Do I Read My Explanation of Benefits?

    How Do I Read My Explanation of Benefits?

    December 11, 2020
    Want to know about the forms you get in the mail that LOOK like a medical bill but aren't? Those explanations of benefits are important for understanding your coverage. Find more Health Care One-to-One videos.
    • 960 Views
  • Understanding Health Plans and Costs

    Understanding Health Plans and Costs

    December 11, 2020
    Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate. Find more Health Care One-to-One videos.
    • 1794 Views
  • What Do I Do If I Have Issues With My Claim?

    What Do I Do If I Have Issues With My Claim?

    December 11, 2020
    Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos.
    • 605 Views
  • What Is a Health Savings Account and How Is It Used?

    What Is a Health Savings Account and How Is It Used?

    December 11, 2020
    Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
    • 650 Views
  • Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    December 11, 2020
    With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill ...
    • 604 Views
  • What Is a Flexible Spending Account?

    What Is a Flexible Spending Account?

    December 11, 2020
    Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts. Find more Health Care One...
    • 592 Views
  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    December 11, 2020
    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 544 Views
  • How Do I Change My Primary Care Physician (PCP)?

    How Do I Change My Primary Care Physician (PCP)?

    December 11, 2020
    Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross...
    • 2647 Views
  • What Does “in-network” Mean?

    What Does “in-network” Mean?

    December 11, 2020
    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBTX member. Find more Health Care...
    • 1195 Views
  • Do I Need a Referral to See a Specialist?

    Do I Need a Referral to See a Specialist?

    December 11, 2020
    Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process . Find more Health Care...
    • 1012 Views
  • Coverage While Traveling

    Coverage While Traveling

    December 11, 2020
    We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
    • 536 Views
  • Where Can I Go If I Have Questions About My Health Coverage?

    Where Can I Go If I Have Questions About My Health Coverage?

    December 11, 2020
    Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos.
    • 1121 Views