Contact Us with Your Questions

We know you have questions for us, so we want to make it easy for you to get ahold of us.  Here are several ways for you to reach us:

  • If you are a member call the customer service number on the back of your member ID card.
  • If you can’t find your ID card, our customer service representatives are available from 8 a.m. to 10 p.m. CT, Monday through Friday at 1-888-697-0683.
  • Send us a secure message through your Blue Access for MembersSM account. Just log in to your account to send an email with your questions to a Customer Advocate.
  • Post a question on Facebook or Tweet @bcbstx and we will reach out to you through a private message to help Monday through Friday 8 a.m. to 5 p.m CT.
  • Log in to Connect and ask below in our comments section or through private message and our Connect team will respond.

If you are a member of an employer group, the phone number and hours to reach customer service may be different. Check the back of your member ID card for the most accurate contact information.

We’ll talk to you soon!

  • can j get a quite for my son for health coverage

  • Hi Lisa, You can contact the number on your ID card and you will be able to speak with a representative who is trained in this reward program who can look into this situation for you. ~ Kayla

  • I called the customer help line a week ago. I had 3 MRI’s months ago. In the beginning, I called bcbstx to find a recommended facility that would be less expensive, I was told about member rewards and was told I was a member in the rewards program. I asked for a rewards recommendation and was given a choice of a few, I picked one Dunwoody imaging (Atlanta, ga.) I called their number to schedule my appointment. When I went to my MRI appt., Dunwoody imaging was being remodeled. I called their number and they told me they had moved. They gave me the new address and I made my appt. on time.  I even commented to the front worker about the remodel and if they’d be moving back, she said I hope so.

    So as far as I knew, Dunwoody imaging was temporarily at American health imaging. I waited for my rewards check that never came.  I called bcbs back,

    An investigation happened and I was told in a voicemail that because AMerican Health imaging wasn’t a rewards facility then I wouldn’t receive my rewards checks.

    I was told from the beginning that Dunwoody imaging was covered under the rewards, I don’t find it my fault that this happened. I followed protocol. If you call Dunwoody imaging the phone number connects to AMerican health imaging. This was a mistake by bcbstx not my mistake or responsibility. I’m very upset, I was depending on those rewards to help pay for my MRI bills. Who can I talk with to fully understand what happened. I don’t feel the customer service reps that spoke to me about this really fully understood nor did they really care to help me.

    Please help me with this situation.

  • Hi Maria, You will need to speak directly to your employer about when your policy would be cancelled. ~ Heather

  • Does the insurance ends at the same that I quit from my job ?

  • Hello yingyanghealthcare, We spoke earlier today on Facebook. You should be hearing from someone soon. ~ Kayla

  • Hi I need to know how to contact accounting dept.? Because I want you sent paycheck  to the facility group owner not to the provider. We pay the salary to the provider.

  • Hi I need to know how to contact accounting dept.? Because I want you sent paycheck  to the facility group owner not to the provider. We pay the salary to the provider.

  • Why is Blue Cross bragging about spending $1.5 Billion over the next three years?   And cutting agent commissions by as much as 80 to 90%?

    How many working people could take such a cut in their pay and still stay in business?   This is more than reprehensible!!!!

  • Hi Jerry, There are currently some changes with the Fitness Program no longer being offered for some of our plans. You can contact customer service at the number on your ID card and they can check to see if your plan is impacted by this change. ~ Kayla

  • How about this scam healthways is pulling cancelling the membership of us seniors without explanation.  Notice email below received last week"

    " Dear JERRY,

    Effective 03/01/2017 your Fitness Program account is cancelled and you will no longer be billed.

    We sincerely appreciate your participation in the Fitness Program and hope that you will consider joining us again.

    It is quick and easy to rejoin the Fitness Program. To do so, simply log in to your Blue Access® for Members account and re-enroll in the program. Shall you choose to re-enroll within 120 days, you will not be required to pay the enrollment fee again. Your previous account history has been saved for your convenience when you re-enroll in the Fitness Program.

    We invite you to call us with any questions at 1-888-762-BLUE (2583), Monday through Friday, 8 a.m. – 8 p.m., EST.

    Yours in health,

    Fitness Program Team

  • Hi Jim, You can view your explanations of benefits for claims on your Blue Access for Members account on our web site at

    If you have not created an account yet you can do so by selecting the Log In option and then New User? Register Now. ~ Kayla

  • How do I see my eob for 2016?  I am fairly certain that I met my max out of pocket.   I have medical bills arriving demanding payment and I need to plan accordingly.

  • Why is the wait time so long? I've been on the phone waiting to speak to customer service for 53 mins now... I have questions regarding my pcp changes and coverage