Your health insurance is important. Understanding your health plan is the best way to make sure you get the most benefits from it. So, it’s only natural that you have some questions about it. We’re always happy to answer your questions and work to be as accessible as possible.

Here are the ways you can reach us:

• Send a secure message through your Blue Access for Members^SM Log in to your account and email your questions to a Customer Advocate.
• Call the customer service number on the back of your member ID card if you are already a member.
• If you can’t find your ID card, our customer service representatives are on hand from 8 a.m. to 10 p.m. CT, Monday through Friday.
• Post a question on Facebook  or Tweet @bcbstx  and we’ll reach out to you via private message. Our social media hours are Monday through Friday 8 a.m. to 5 p.m. CT
• Log in to Connect ask your question in the comments section or via private message.

*If you’re a member of an employer group, the phone number and hours to reach customer service may be different. Check the back of your member ID card for contact information.

We look forward to hearing from you!

Originally published 1/8/2015; Revised 2023