Contact Us with Your Questions

We know you have questions for us, so we want to make it easy for you to get ahold of us.  Here are several ways for you to reach us:

  • If you are a member call the customer service number on the back of your member ID card.
  • If you can’t find your ID card, our customer service representatives are available from 8 a.m. to 10 p.m. CT, Monday through Friday at 1-888-697-0683.
  • Send us a secure message through your Blue Access for MembersSM account. Just log in to your account to send an email with your questions to a Customer Advocate.
  • Post a question on Facebook or Tweet @bcbstx and we will reach out to you through a private message to help Monday through Friday 8 a.m. to 5 p.m CT.
  • Log in to Connect and ask below in our comments section or through private message and our Connect team will respond.


If you are a member of an employer group, the phone number and hours to reach customer service may be different. Check the back of your member ID card for the most accurate contact information.

We’ll talk to you soon!

Anonymous