Prime Mail Order and Specialty Pharmacy Services Have Changed

Prime Mail Order and Specialty Pharmacy Services Have Changed

These changes affect members who have Prime Therapeutics (Prime) pharmacy administration. If you’re not sure if you have Prime, check your Blue Access for MembersSM account, ask your benefits administrator, check the pharmacy information on your member ID card, or call the pharmacy number on your member ID card.

If you have Prime Therapeutics (Prime) as your pharmacy benefits manager, your mail order and specialty pharmacy services have changed. With this change, you may see lower drug costs. You also have convenient tools and 24/7 support.

Your mail order pharmacy services are now provided by Express Scripts® Pharmacy. And specialty pharmacy services are provided by Accredo®.

Mail Order Pharmacy Services

Getting maintenance medicine for your long-term condition should be as easy as getting a pizza delivered to your doorstep. And it is with Express Scripts® Pharmacy.

Mail order pharmacy services offer you a safe, convenient way to get your medicine. Instead of having to go to a drug store, your medicine is delivered to your home with free shipping. And a team of pharmacists and support staff are available 24/7 to help you.

You also have convenient tools to help manage your prescriptions:

  • Online: Use the member website leaving site icon to order refills, track orders and more.
  • Refill reminders: Set alerts to be sent by phone or email.
  • Mobile app: Use the app to refill prescriptions, track orders, set reminders to take medicine and more.
  • By phone: Call the pharmacy to order refills, send new prescriptions or ask questions.
Specialty Drug Services

Specialty drugs are used to treat serious or chronic health problems. If you use specialty drugs, you deserve the care and support you need to help manage your complex condition. Accredo staff trained in specific conditions offer one-on-one support to help answer questions about your specialty drug therapy. And with Accredo, you’re more likely to be able to fill all of your specialty prescriptions from one pharmacy.

Shipping is free with safe, on-time delivery. You also have digital tools to help manage these prescriptions through your preferred means of communication:

  • Online: Use the member website leaving site icon to order refills, check order status and track shipments, view order and medicine history, learn more about your condition, and more.
  • Mobile app: Use the app to refill* and track prescriptions, make payments, and set reminders to take your medicines.
  • By text: Set your communication preferences to get refills*, refill reminders, order and shipment alerts, and more.
  • By phone or email: Set your communication preferences to get refill reminders or order and shipment alerts. You can also call Accredo to order refills or get new prescriptions.
How Do I Get Started?

If you have used AllianceRx Walgreens Prime specialty or home delivery pharmacy services, you may have received a letter telling you about this change. The letter shared steps on how to get started with your first order.

If you are new to these pharmacy services or need more information, contact:

  • Express Scripts® Pharmacy for mail order service questions at express-scripts.com/rx, leaving site icon or call 833-715-0942.
  • Accredo for specialty drug service questions at accredo.com leaving site icon or call 833-721-1619.

Based on your benefit plan, you may be able to use other in-network pharmacies to fill prescriptions covered under your pharmacy benefit. Check your plan materials for details or call the customer service number on your member ID card.

*Please note: Not all specialty prescriptions can be refilled on the app or by text message.
Prime Therapeutics, LLC, is a separate pharmacy benefit management company contracted by Blue Cross and Blue Shield of Texas (BCBSTX) to provide pharmacy benefit management and other related services. BCBSTX, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.
MyPrime.com is an online resource offered by Prime Therapeutics, LLC.
Prime Therapeutics, LLC, has an ownership interest in AllianceRx Walgreens Prime, a central specialty and home delivery pharmacy.
Accredo is a specialty pharmacy that is contracted to provide services to members of Blue Cross and Blue Shield of Texas (BCBSTX). The relationship between Accredo and BCBSTX is that of independent contractors. Accredo is a trademark of Express Scripts® Strategic Development, Inc.
Express Scripts® Pharmacy is a pharmacy that is contracted to provide mail pharmacy services to members of BCBSTX. The relationship between Express Scripts® Pharmacy and BCBSTX is that of independent contractors. Express Scripts® Pharmacy is a trademark of Express Scripts® Strategic Development, Inc.
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