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Visit bcbstx.com for information about all BCBSTX has to offer:
If you don’t find your question in the FAQs, you may find the answer in your online account, Blue Access for Members (BAMSM). Log in or register to get personalized information based on your health plan and network.
Here are some things you can find in BAM:
You can also get an ID card, sign up for text or email notifications, and more. Download the BCBSTX mobile app to access your BAM account on the go.
Need information about your prescription drug coverage? If you have Prime as your pharmacy administrator, you can log in or register at MyPrime.com to get 24/7 access to details about your drug benefits. Look up what drugs are covered under your benefit plan, find out what they cost, find pharmacies in your network and more.
Check out the LifeTimes member newsletter to access a variety of helpful articles. Get information to help you improve your health and wellbeing and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.
In our Connect community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.
If you like videos, check out our YouTube channel for video explanations of many key topics.
You can also post your questions on our Facebook page. If you prefer Twitter, visit our Twitter feed or tweet us @BCBSTX. Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.
Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.
The number on the back of your member ID card is our customer service line. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with contact numbers by plan type. Find yours and call.
You have several options for updating your contact information and letting us know how you want us to communicate with you, including how you want to receive notifications and your preferred language. Whether you prefer texts, email or logging in from your computer or phone, we’ve got you covered.
Here are three ways you can update your preferences and contact information:
Originally published January 13, 2020; Revised 2021, 2022
Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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