Need Information? Here’s Where to Find It

There are many ways you can get information from Blue Cross and Shield of Texas. We offer options to suit a variety of communication preferences.

Our Website

Visit bcbstx.com for information about all BCBSTX has to offer:

• If you’re shopping for insurance, you can visit the Shop Plans section.
• If you’re a member, you can sign up for or log in to Blue Access for Members^SM, your online access to your account.
• If you have individual and family coverage, you can pay your premiums online directly from the website.
• You can learn more about health insurance, get answers to your questions about using your benefits and more.
• Have specific questions? You can find many common questions and answers in the Frequently Asked Questions (FAQ) page. This is always a good place to start.

Blue Access for Members

If you don’t find your question in the FAQs, you may find the answer in your online BAM^SM account. Log in or register to get personalized information based on your health plan and network.

Here are some things you can find in BAM:

• Detailed information about what’s covered by your plan and what your copays, deductibles and other costs may be.
• Your Explanation of Benefits from the last 18 months, found under the Claims menu.
• A list of doctors, hospitals and other health care providers that are in your health plan’s network.
• Information about costs for many common services.

You can also get a member ID card, sign up for text or email notifications, and more. 

BCBSTX Mobile App

Need to access your account on the go? Our BCBSTX mobile app is free and available in English and Spanish from the Apple App Store  or Google Play.  

With the BCBSTX app you can:

• Find an in-network doctor, hospital or urgent care facility
• Access your claims, coverage and deductible information
• Access your temporary digital member ID card
• Securely log in with Face ID (iOS only) and Fingerprint ID

LifeTimes Member Newsletter

Check out the LifeTimes member newsletter to access a variety of helpful articles. Get information to help you improve your health and wellbeing and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.

Online Communities

In our Connect Community, you can talk, share and learn. It’s designed to help you stay up to date on health care and benefits topics that are relevant to you, while connecting you with others in the community to share advice and information.

If you like videos, check out our YouTube channel  for video explanations of many key topics.

You can also post your questions on our Facebook page.  Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not put your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

Our customer service is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type. 

Communication Preferences

You have several options for updating your contact information and letting us know how you want us to communicate with you. You can also let us know your preferred language. Whether you prefer texts, email or logging in from your computer or phone, we’ve got you covered.

Here are three ways you can update your preferences and contact information:

• Go to bcbstx.com/preferences.
• Text MYINFOTX to 33633 for a link.*
• Open the BCBSTX mobile app and go to Settings.

*Message and data rates may apply. Terms and conditions and privacy policy are available at bcbstx.com/mobile/text-messaging.

Originally published 1/13/2020; Revised 2021, 2022, 2023