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Visit bcbstx.com for information about all BCBSTX has to offer:
If you don’t find your question in the FAQs, you may find the answer in your online account, Blue Access for Members (BAMSM). Log in or register to get personalized information based on your health plan and network.
Here are some things you can find in BAM:
You can also get an ID card, sign up for text or email notifications, and more.
Need to access your account on the go? Download the BCBSTX mobile app. It’s available for iPhone and Android users. To get the app, text* BCBSTXAPP to 33633. Or search for BCBSTX in the App Store or Google Play.
With the BCBSTX app you can:
Check out the LifeTimes member newsletter to access a variety of helpful articles. Get information to help you improve your health and wellbeing and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.
In our Connect community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.
If you like videos, check out our YouTube channel for video explanations of many key topics.
You can also post your questions on our Facebook page. If you prefer Twitter, visit our Twitter feed or tweet us @BCBSTX. Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.
Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.
Our customer service is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type.
You have several options for updating your contact information and letting us know how you want us to communicate with you. You can also let us know your preferred language.
Here are three ways you can update your preferences and contact information:
Originally published 1/13/2020; Revised 2021, 2022
Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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