Member not found; combination invalid; etc.

Same issue as many others via website AND mobile - I have changed my password several times trying to log in; I just changed it again and was given an error message "Member not found." Different error messages . This is B S and it seems that BCBS isn't trying to correct their site issues. I need to view my account and I want this fixed ASAP ---- I have already sent a "private message" to you all.