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  • Preventive Care Services

    Preventive Care Services

    Take Advantage of Preventive Services Preventive check-ups and screenings can help find signs of health problems early, when they’re easier to prevent or treat . Your health plan covers some screenings and services with no out-of-pocket costs like...
    • 25498 Views
  • Maternity Services and Screenings

    Maternity Services and Screenings

    Preventive check-ups and screenings can help find illnesses and medical problems early and help keep you and your baby healthy. Get the Maternity Services and Screening flier. Originally published 3/31/2023; Revised 2025
    • 5097 Views
  • Don’t Let Your Mental Health Care End When You Leave the Hospital

    Don’t Let Your Mental Health Care End When You Leave the Hospital

    If you’ve been recently discharged from an ER or inpatient hospital for a mental health or substance use concern, continue your journey to wellness with additional care. Professional treatment including therapy and medication management can help...
    • 1524 Views
  • Reach Out for Help with Drug or Alcohol Problems

    Reach Out for Help with Drug or Alcohol Problems

    Struggling with drugs? Struggling with alcohol? If you or a family member aren’t sure what to do to get help, watching this short video will provide helpful information on treatment and support. Learn more about Behavioral Health.
    • 1658 Views
  • Continue Your Care After a Hospital/ER Visit

    Continue Your Care After a Hospital/ER Visit

    Were you just in the hospital or ER? Are you feeling overwhelmed and unsure what to do next? Watch this short video and let us help you take the next step toward wellness. Learn more about Behavioral Health.
    • 1592 Views
  • Talk to Your Doctor About Your Mental Health Meds

    Talk to Your Doctor About Your Mental Health Meds

    Medication instructions can be hard to follow, or you may have questions about your medications. Watch this short video on how to talk with your provider about your questions and some ways that you can work with your provider to better understand...
    • 8538 Views
  • How Do I Pay My Premium?

    How Do I Pay My Premium?

    For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
    • 7462 Views
  • How Do I Use My Health Plan ID Card?

    How Do I Use My Health Plan ID Card?

    Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
    • 3898 Views
  • Understanding Health Plans and Costs

    Understanding Health Plans and Costs

    Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
    • 8876 Views
  • What Do I Do If I Have Issues With My Claim?

    What Do I Do If I Have Issues With My Claim?

    Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos.
    • 3181 Views
  • What Is a Health Savings Account and How Is It Used?

    What Is a Health Savings Account and How Is It Used?

    Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
    • 2797 Views
  • Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

    With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill ....
    • 3611 Views
  • What Is a Flexible Spending Account?

    What Is a Flexible Spending Account?

    Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts. Find more Health Care One...
    • 2026 Views
  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 1640 Views
  • What Does “in-network” Mean?

    What Does “in-network” Mean?

    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBTX member. Find more Health Care...
    • 3165 Views

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