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What Questions Should I Ask My Doctor?

BCBSTX Connect Team December 11, 2020

Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
- 861 Views
What Does “in-network” Mean?

BCBSTX Connect Team December 11, 2020

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBTX member. Find more Health Care...
- 1630 Views
Do I Need a Referral to See a Specialist?

BCBSTX Connect Team December 11, 2020

Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process . Find more Health Care...
- 1938 Views
Coverage While Traveling

BCBSTX Connect Team December 11, 2020

We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
- 1460 Views
Where Can I Go If I Have Questions About My Health Coverage?

BCBSTX Connect Team December 11, 2020

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
- 2493 Views
How Do Prescription Drug Lists Work?

BCBSTX Connect Team December 11, 2020

Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos. Originally...
- 3559 Views
How Can I Save Money on Prescriptions?

BCBSTX Connect Team December 11, 2020

Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions. Find more Health Care One-to-One videos. Originally...
- 947 Views
What is Connect?

BCBSTX Connect Team December 11, 2020

During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to comment...
- 1320 Views
How Do I Update my Communication Preferences?

BCBSTX Connect Team December 11, 2020

Victor gets communications from Blue Cross and Blue Shield of Texas that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
- 930 Views
Manage My Condition

BCBSTX Connect Team December 11, 2020

While out on a run, a BCBSTX Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother...
- 849 Views
Go Digital With the BCBSTX Mobile App

BCBSTX Connect Team December 11, 2020

Wish you didn’t get so much paper in the mail? Go digital and download the BCBSTX Mobile App now. The BCBSTX App is available for iPhone and Android users. To get the BCBSTX App, text * BCBSTXAPP to 33633 or search for BCBSTX in the iTunes App Store...
- 1435 Views
Use Member Rewards To Get Money Back

BCBSTX Connect Team December 11, 2020

Need to find a specialist? Use Member Rewards and get rewarded up to $500! Learn more about how you could earn cash with Member Rewards. Find more Health Care One-to-One videos. Originally published 12/11/2020; Revised 10/19/2023
- 1598 Views
Spanish Resources

BCBSTX Connect Team December 11, 2020

Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information. ...
- 1184 Views
AEP Is Around the Corner

BCBSTX Connect Team October 24, 2019

October 15 through December 7 is the Medicare Annual Enrollment Period, when members can determine whether their plan will continue to meet their needs the following year. If so, coverage continues. If unsure, members should refer to their Annual...
- 2141 Views
Get The Most From Your Medicare Advantage Plan

BCBSTX Connect Team October 24, 2019

The video spotlights Blue Cross and Blue Shield Medicare Advantage Plans and inspires members to use its many benefits and services, including help to set up medical appointments and to find specialists, prescription drug coverage, zero-dollar preventive...
- 2463 Views

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